FAQ's
Is it safe to use my credit card on your site ?
Yes, NosCiBe takes the security of our customers' information very seriously! your data is 100% secure. Our website is protected by a professional firewall and is regularly updated. In addition, the connection is encrypted with SSL technology to protect your data when shopping on our site. Click here to view our full Security Policy
Do you offer order pickup option ?
No, we do not offer this option at the moment.
Do you offer refunds ?
Yes, we will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Click here to view our full Return Policy.
Do you accept returns ?
Yes, we offer 30 days free returns .All returns must be made within 30 days after receiving date your item. Please contact us before returning a ny merchandise to us. To start a return, contact us at info@noscibe.com. Click here to view our full Return Policy.
Do you offer ''buy now pay later''?
Yes, with shop pay and Afterpay for US customers.
What should I do if I received the wrong item or a defective product ?
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.. Click here to view our full Return Policy.
How long does it take to receive my order ?
All orders will be processed within 24-48 hours, and we ship Monday-Friday. Delivery for most orders should be received on average:
USA
- 3-12 days Fragrance (perfume, makeup, body care), furniture, appliances, patio furniture).
- 7-17 days (All other items)
Canada
- 5-15 days Fragrance (perfume, makeup, body care)
- 7-17 days (All other items)
USA/Canada
- 5-21 Wig, handbag
Clickhereto view our full shipping policy.
Do you offer free delivery ?
Yes, we offer free shipping to USA on all orders and on some products for Canada. Click here to view our full Shipping Policy.
On which products do you offer free delivery to Canada?
For Canada, we offer free shipping on wigs, clothes, bras, shoes, bikini, handbag, glasses, jewelry, handmade abstract oil painting and on any order of perfumes, makeup and hair products over US$123. Standard shipping for orders below $123 is a flat rate of $13.95 USD. Click here to view our full shipping policy.
Do you ship internationally ?
Currently no, we only offer delivery to the USA and CANADA.
How can I receive coupons and be notified of special offers on your site ?
Please click here to register as a new customer or write a review or complete the survey received by email to start enjoying our promotions and coupons.
What condition items can be returned?
To be returned, the product must be unopened and unused in its original packaging. Click here to view our full return policy.
What are my refund options ?
You can get store credit, exchange or a refund to your original payment method. Click here to view our full Return Policy.
What items cannot be returned or exchanged?
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), personal care goods (such as Skincare and Haircare items), sale items and gift cards. Please get in touch if you have questions or concerns about your specific item.
What is the processing time of an order?
The processing time is 2 business days but the average processing time is 0.55 business days.
What items cannot be returned or exchanged?
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), personal care goods (such as Skincare and Haircare items), sale items and gift cards. Please get in touch if you have questions or concerns about your specific item.